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Originally Posted by stlmr2
a lot of the things you are saying here is true i am not saying it isn't.....
but me and woody called you guys the very first time cause brad from rims and things was the one who gave me your number ......
so you came highly reccomended....... i do a lot of business with brad......
then when i called you guys and spoke with harry the very first time explained to him that we have never done an american 2nd generation turbo to 2nd gen n/a...... and asked for some info and he gladly helped which we are not idiots over here and can follow instruction the swap went great with no problems cause we had everything .... from our old car..........
there was no repetive phone calls about it for 2 weeks.... it took us 2 days to do the swap ......
on another note we then had another customer bring in a n/a and wanted a third gen dropped in there ..... so after doing the first on with ease i spoke with harry and asked him if it was the same set up..... as easy as plug and play from one to the next he ensured me thats it .... he also said that he could get me a half cut untouched in excellent condition with everything there nothing cut and very clean...... he was selling it for 3900...
well me being a business i can get halfcuts for less than what he was selling me for but i figured the guy was nice enough to help me out i would spend some money with him .... and it was uncut everything needed to drop right in.... well a few days later he called and said that the harness was cut and he would help me with the wiring it was just 8 wires that needed to be connected.... well when time came we got our motor in everything was ready to be wired in come to find out harry didn't know what wires to connector cause he himself from what mindy said hasn't done only but a couple of these swaps.......... (and you are called mr2 guru you should know everything there is to know right)........so yes they did email me pics and wiring diagrams but what they had sent didn't make no sense cause it wasn't what we needed.......
so after talking to josh(dr.tweak) we were just one wire off from starting he helped us out and 1 minute later car started and ran but after test driving the tranny was grinidin through all the gears ..........
thats when i had called mr2guru back and no response ...... no call back.......no harry..... no mindy...... you have caller id see that i am calling and no answer..... the thing is i called you for about 1 day to figure out wiring not weeks like you are procastinating to these people about..........
so again if this is the only way i could've gotten you guys to respond is buy going on a forum that you guys do business with to hear from you is pretty pathetic.........
i have left messages with your answer machine to call back at least 6 times and no one from your vicinity had the balls to pick up the phone and return my phone calls so i came here to this board ...... so in alll to make my customer happy cause my name around here is good with my customers and i go out of my way to make them happy cause they are the ones that put food in my mouth so in the long run i have to spend money now and buy a another tranny that does work cause you or your company will not call me back......
i even contacted brad from rims and things and spoke to him about what you all did to me cause it was wrong and jacked up.......
so thats the truth and the whole story behind this all............
you wanna make things right pay me back for time i wasted and a transmission i'm gonna have to buy for this customer......
if not thats your call i'm sure in the long run it will catch up with you...
enough people would have read this and you know what you did and your in business and so am i..... what people say about your business can make you or break you...
if this thread gets deleted and people wanna take harry's side it doesn't bother me .....
i wouldn't havwe wasted my time out of work we do here to just come on a site and bash someon's business for no reason .... so think what you may i know what really happened and so does harry ....
so do whats right and fix your problem with us.....
thanks streetspeed......
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Thank you for your quick response Kelvin. My basis on the claim of the number/frequency of phone calls is by our itemized phone bill, and are in no way exaggerated. There was even 3 days that you called 6 and 7 times each within the weeks that the calls continued. Our job was solely to provide you with a clip, that you accepted the shipment of. Our support was offered as a friendly extension from shop to shop.
People choose to do business with us because we are straight forward and honest. I have taken blame for our return calls not being suitable to your standards and I have apologized for this. As I have said, we are a service shop for the majority. If we had more time to take calls throughout the day, I would be inclined to do that on a (900) line. As for now, we do not get paid for time spent on the phone providing tech support. We too need to eat.
I also know that Harry would NEVER, under any circumstance say that the Gen III swap was the equivalent of a 2nd Gen swap. If I recall correctly, he informed you that the difficulty level was much higher, and that was why he was here to offer support. He again offered his support when he informed you of the kick harness issue.
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harry didn't know what wires to connector cause he himself from what mindy said hasn't done only but a couple of these swaps.......... (and you are called mr2 guru you should know everything there is to know right)........
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This is a partial truth, which to me is the equivalent to a lie. Harry did not remember the exact wires/placement off the top of his head. I specificly said I did not have a Gen III swap here at the time to compare this information to, and the last one we had done was just over a month prior. I did NOT suggest that we had done "only a couple", as that would not be the truth.
MR2 Guru is the name given to us by our customers. We adopted this as our name as suggested by the caliber of our service and it is not "made up" or self-proclaimed.
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you wanna make things right pay me back for time i wasted and a transmission i'm gonna have to buy for this customer......
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I cannot pay you for your time as that is not something I have power over, and is completely unreasonable. I can, on the other hand, help you with the transmission. If the transmission grinds in EVERY gear, you have an installation issue. Make sure you put fluid in the transmission, use and correctly install the right shift cables (which were provided the cables and complete shifter assembly), and bleed the clutch properly. Make sure the petal is adjusted adequately and insure that there are no internal clutch issues. After these things are confirmed, if there is still a problem I can supply you with another transmission. In no way have we ever refused to assist you with a warranty claim, but you have not given me the opportunity to do so.
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i even contacted brad from rims and things and spoke to him about what you all did to me cause it was wrong and jacked up.......
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This is doubtful considering Brad was in a severe car accident and has been unavailable for over 2 weeks. If it was prior to that, he said no such thing when I last talked to him on March 15th, 2 days before his accident. I spoke with Sabastian and Rob this morning and neither of them had mention of such talk either.
If you wanted me to install this clip for you, you should have sent it here. I am unable to do a full install and wiring over the phone. If you were not confident in your own abilities to complete the swap, you may have sent it to a specialist. You were informed of the cut harness AND the level of difficulty. I understand that this was your first Gen III swap, and we did try to assist you in any way that was possible. This is a courtesy that I do not offer just anyone, because we do not have time to spend hours on end over the phone trying to complete a long-distance swap. I did not charge you for anything but the clip itself. Anything that is in my power, such as the transmission, I will take care of, but I too am not getting paid for time that I have lost in assisting you. You cannot ask me to "give this back", as it was at no charge.
I too believe in Karma, and if you had allowed me to help you with this you would see nothing is "coming back to get me".
I can sympathize with your troubles, but you will not see me perform a swap on something I have not researched on my own and feel confident with. If you feel this singular mistake on the behalf of your shop will damage your reputation, you are in the wrong business. We are all still human, and do the best we can in business. Mistakes can occur that are out of our hands. All we can do is try our best to make things go smoothly. If I feel that something is beyond my abilities, I will refuse to perform the service to everyone's benefit. I am not too proud to refuse the business.
Thank you for keeping your most recent post for the most part, mature. If we are disrespectful to those who try and help us, it can only cause more damage.