screwed over by mr2guru and pheonix motorsports..

[MR2Board]

MR2Board is dedicated to assisting community members in resolving their problems as quickly and efficiently as possible. Limited access to message board features is not an act of biased opinion when it comes to issues such as these. It's purpose is to force both parties into talks as a first step towards an agreement and/or settlement. We do not like to see situations such as these be brushed under the rug, the MR2 community is small, and relatively tight knit. Unless allegations such as those which have surfaced here have been proven a complete fallacy and bare no impact on future dealings within the community, we believe them to be important conversations to be kept public; not deleted or removed from the message board. We understand that issues like these do arise, and typically they bring with them a lot of negative emotion. However, it is important to conduct the related conversations in a mature and collected manner, it is the only way to reach the best possible resolution.

[Locofrancais MR2Guru]

Originally Posted by stlmr2

a lot of the things you are saying here is true i am not saying it isn't.....

but me and woody called you guys the very first time cause brad from rims and things was the one who gave me your number ......
so you came highly reccomended....... i do a lot of business with brad......

then when i called you guys and spoke with harry the very first time explained to him that we have never done an american 2nd generation turbo to 2nd gen n/a...... and asked for some info and he gladly helped which we are not idiots over here and can follow instruction the swap went great with no problems cause we had everything .... from our old car..........
there was no repetive phone calls about it for 2 weeks.... it took us 2 days to do the swap ......

on another note we then had another customer bring in a n/a and wanted a third gen dropped in there ..... so after doing the first on with ease i spoke with harry and asked him if it was the same set up..... as easy as plug and play from one to the next he ensured me thats it .... he also said that he could get me a half cut untouched in excellent condition with everything there nothing cut and very clean...... he was selling it for 3900...
well me being a business i can get halfcuts for less than what he was selling me for but i figured the guy was nice enough to help me out i would spend some money with him .... and it was uncut everything needed to drop right in.... well a few days later he called and said that the harness was cut and he would help me with the wiring it was just 8 wires that needed to be connected.... well when time came we got our motor in everything was ready to be wired in come to find out harry didn't know what wires to connector cause he himself from what mindy said hasn't done only but a couple of these swaps.......... (and you are called mr2 guru you should know everything there is to know right)........so yes they did email me pics and wiring diagrams but what they had sent didn't make no sense cause it wasn't what we needed.......

so after talking to josh(dr.tweak) we were just one wire off from starting he helped us out and 1 minute later car started and ran but after test driving the tranny was grinidin through all the gears ..........

thats when i had called mr2guru back and no response ...... no call back.......no harry..... no mindy...... you have caller id see that i am calling and no answer..... the thing is i called you for about 1 day to figure out wiring not weeks like you are procastinating to these people about..........

so again if this is the only way i could've gotten you guys to respond is buy going on a forum that you guys do business with to hear from you is pretty pathetic.........

i have left messages with your answer machine to call back at least 6 times and no one from your vicinity had the balls to pick up the phone and return my phone calls so i came here to this board ...... so in alll to make my customer happy cause my name around here is good with my customers and i go out of my way to make them happy cause they are the ones that put food in my mouth so in the long run i have to spend money now and buy a another tranny that does work cause you or your company will not call me back......

i even contacted brad from rims and things and spoke to him about what you all did to me cause it was wrong and jacked up.......

so thats the truth and the whole story behind this all............

you wanna make things right pay me back for time i wasted and a transmission i'm gonna have to buy for this customer......

if not thats your call i'm sure in the long run it will catch up with you...
enough people would have read this and you know what you did and your in business and so am i..... what people say about your business can make you or break you...

if this thread gets deleted and people wanna take harry's side it doesn't bother me .....

i wouldn't havwe wasted my time out of work we do here to just come on a site and bash someon's business for no reason .... so think what you may i know what really happened and so does harry ....

so do whats right and fix your problem with us.....

thanks streetspeed......

Thank you for your quick response Kelvin. My basis on the claim of the number/frequency of phone calls is by our itemized phone bill, and are in no way exaggerated. There was even 3 days that you called 6 and 7 times each within the weeks that the calls continued. Our job was solely to provide you with a clip, that you accepted the shipment of. Our support was offered as a friendly extension from shop to shop.

People choose to do business with us because we are straight forward and honest. I have taken blame for our return calls not being suitable to your standards and I have apologized for this. As I have said, we are a service shop for the majority. If we had more time to take calls throughout the day, I would be inclined to do that on a (900) line. As for now, we do not get paid for time spent on the phone providing tech support. We too need to eat.

I also know that Harry would NEVER, under any circumstance say that the Gen III swap was the equivalent of a 2nd Gen swap. If I recall correctly, he informed you that the difficulty level was much higher, and that was why he was here to offer support. He again offered his support when he informed you of the kick harness issue.

harry didn't know what wires to connector cause he himself from what mindy said hasn't done only but a couple of these swaps.......... (and you are called mr2 guru you should know everything there is to know right)........

This is a partial truth, which to me is the equivalent to a lie. Harry did not remember the exact wires/placement off the top of his head. I specificly said I did not have a Gen III swap here at the time to compare this information to, and the last one we had done was just over a month prior. I did NOT suggest that we had done "only a couple", as that would not be the truth.

MR2 Guru is the name given to us by our customers. We adopted this as our name as suggested by the caliber of our service and it is not "made up" or self-proclaimed.

you wanna make things right pay me back for time i wasted and a transmission i'm gonna have to buy for this customer......

I cannot pay you for your time as that is not something I have power over, and is completely unreasonable. I can, on the other hand, help you with the transmission. If the transmission grinds in EVERY gear, you have an installation issue. Make sure you put fluid in the transmission, use and correctly install the right shift cables (which were provided the cables and complete shifter assembly), and bleed the clutch properly. Make sure the petal is adjusted adequately and insure that there are no internal clutch issues. After these things are confirmed, if there is still a problem I can supply you with another transmission. In no way have we ever refused to assist you with a warranty claim, but you have not given me the opportunity to do so.

i even contacted brad from rims and things and spoke to him about what you all did to me cause it was wrong and jacked up.......

This is doubtful considering Brad was in a severe car accident and has been unavailable for over 2 weeks. If it was prior to that, he said no such thing when I last talked to him on March 15th, 2 days before his accident. I spoke with Sabastian and Rob this morning and neither of them had mention of such talk either.

If you wanted me to install this clip for you, you should have sent it here. I am unable to do a full install and wiring over the phone. If you were not confident in your own abilities to complete the swap, you may have sent it to a specialist. You were informed of the cut harness AND the level of difficulty. I understand that this was your first Gen III swap, and we did try to assist you in any way that was possible. This is a courtesy that I do not offer just anyone, because we do not have time to spend hours on end over the phone trying to complete a long-distance swap. I did not charge you for anything but the clip itself. Anything that is in my power, such as the transmission, I will take care of, but I too am not getting paid for time that I have lost in assisting you. You cannot ask me to "give this back", as it was at no charge.
I too believe in Karma, and if you had allowed me to help you with this you would see nothing is "coming back to get me".

I can sympathize with your troubles, but you will not see me perform a swap on something I have not researched on my own and feel confident with. If you feel this singular mistake on the behalf of your shop will damage your reputation, you are in the wrong business. We are all still human, and do the best we can in business. Mistakes can occur that are out of our hands. All we can do is try our best to make things go smoothly. If I feel that something is beyond my abilities, I will refuse to perform the service to everyone's benefit. I am not too proud to refuse the business.

Thank you for keeping your most recent post for the most part, mature. If we are disrespectful to those who try and help us, it can only cause more damage.

[Locofrancais MR2Guru]

Thank you MR2Board for making this community a safe place for all of us to meet and conduct business (private and vendors). I do feel the restriction on us was a bit extreme, as we have not avoided the situation, but were unaware of these happenings. I can accept and forgive this as I know you are trying to protect our community.

[stlmr2]

you know for me to sit here and go back and forth with you i guess is useless so when next you talk to brad ask him what i talked to him about he also said that he had harrys cell number and would give it to me ... but i declined feeling that i shouldn't have to constantly chase someone down for a phone call.... and harry if this is you posting this you did tell me that because the harness was cut there was only 8 wires neede to be connected and you would tell cause it was easy .......

i therefore don't need no specialist cause its just like riding a bike once you learn something once you don't forget ......

so you can obviously defend yourself as much as you want on this forum so you don't look bad ....... but i know the truth and so do you .......

as far as the transmission goes how can you install something wrong that goes in in one peice attached to the motor ........mr2guru.......

at least my point has gotten across this board ... and if people wanna beleive you or me it doesn't matter...... all i know is you did screw us over and harry is not a guy that stands behind his word ........

again you seen me post this and still have not acknoledged the fact to pick up the phone like a real person would and try and fix the problem instead you try to turn something around on us ........

talk to brad ...... maybe he doesn't want to talk to you cause of how you screwed me over ...........????????


welll mr2board thanks for letting speak my peace and again goes to show how a phone was never picked up to return a phone call and make things right ..........




thanks
streetspeed

[Bak@EMSPowered]

Originally Posted by stlmr2

as far as the transmission goes how can you install something wrong that goes in in one peice attached to the motor ........mr2guru.......

Just out of curiosity, have you attempted to check the things he pointed out? Making sure that there is adequate fluid in the tranny, but more importantly that the shift cables are properly installed?

[3sgtepower]

My tranny was practically empty of fluid for months, and mine never shifted oddly.

[noulee85]

Everytime i see screw over i just got to jump in cause i got screwed over so many times too and i hate that so much. I stay like an hour away from ashville nc where mr2 guru's shop is at. And that was the only mr2 shop that is pretty close by. I was looking forward to rely on them if i had trouble with my mr2. But with this going on about screwing customers over gives me a second thought. Im not trying to say that im on one side. But if Harry is the person that said he was gonna help streetspeed out with any problem then why is he not returning his calls and letting Mindy (from what i read you said that you dont know much about cars) doing all the talk on the forums. I know that there is not a job in the world that is so busy that you cant get on the forum just to get things straight for a minute or two. I want to hear from Harry to see what he got to say to streetspeed and what really did they both discuss before the deal. Mr2guru i still want to rely on you guys to help me out if i ever needed anything, and i know that my friend the guy that owns that 600hp mr2 from around the area might need a shop to go to if he ever run into any problems. I have been screwed so many times by shop that it is hard for me to trust them. I know how streetspeed is feeling. I just hope that the issues from you two get resolved and straighten. Keep the updates coming i would like to hear. Good look guys.

[noulee85]

sorry for the same post above i just got to hit back and added the first sentence to my paragraph after hitting submit. And to streetspeed make sure you check everything like what Mindy said from fluids all to the shift cables. Ive had that problem so many times after i did a 2nd gen jdm swap. First it was my shift cables that i didnt change from the NA. Then month later had to re bleed the clutch line cause my trans was grinding inbetween every gear. Fixed that after bleeding the clutch. And my third problem was the little spring on the clutch broke and that caused my tranny to grind in every gear. So check up on those and let us know if it helps. Later

[Khaoticdwarf]

I've stopped by The MR2 GURUS shop a few times a month over the last year to talk to harry about obviously MR2s. He has always seemed very helpful and knowledgeable and in no way "ripped" me or anyone else i have seen him do business with. Also when Harry was not avalible because he was under and/or working on a customers car. I found that Mindy knew more about cars than even myself, having worked on various model cars(including MR2's) since I was 8 years old, this being said I always found her advice welcome and sound. And when she didnt know the exact information, or specs that I was curious on she asked harry right then and there about it.

as far as the transmission goes how can you install something wrong that goes in in one peice attached to the motor

You are very right in the fact that there is only one way to install a transmission. However any mechanic knows, from your average driveway warrior to a Porsche Master Technician, when a transmission grinds in every gear that is typically a clutch problem, so did you actually bleed the clutch properly? Also any good mechanic would do the research on a swap they never attempted b4 even saying that they could do it.

I know I sound very one sided especial with this being my first post but it honestly just sounds to me like you(streetspeed) are trying to place blame on anyone except yourself, because you made a promise you couldnt keep to your customer/clientel, about being capable of doing a NA to 3rd gen swap. As stated previously MR2 GURU is a service shop not a tech center. How can you even begin to place blame upon them when you yourself did not do your own research (Other than call Harry repeatedly to ask for advice, yes i say repeatedly because while I was there for one day when both harry and mindy were very busy with helping customers I noticed that the phone was ringing non-stop literally. I have been to The MR2 GURU shop quite a few times, I had never seen the phone ring off the hook so much. I noticed the caller ID kept saying the same number you posted in your first post

3146047690

over and over again.)

I know not how you(streetspeed) do business, but to have a fellow business in the same market go out of their way to help you with no extra profit for them and then procede to bad mouth them when you have neglected to do research on a swap you know nothing about. Relying on them to tell you every single small detail on how to do a 3rd gen swap.

I apologize if I have offended anyone in this post however I feel that this too is a possiblity if someone wishes to question the honesty and trustworthyness that Harry and Mindy, throughout the year I have done business with them.

[ALLSHOTUP]

Wow , It appears that Harry & Mindy have thried their hardest to help you out. It is good that you both can have a good website to where you both can work things out. There is good things that happen when we work together. :-)

Eric

[goose2580]

well im going to throw in my two cents. seems to me that Locofrancais MR2Guru has gone way above and beyond the call of duty on this matter. they tried to help you do a swap long distance and all they did was sell you a half cut. and it sounds like it was at a great deal. the rear clip i bought was a 91 an had no wire harness and it cost me alot more than what they charged you.(oh and i got mine off e-bay)

after reading this post.i'm wondering why you just swaped in the motor and trany without doing a rebuild on both. the shop that did my swap did. at the very least i would recommend doing a gasket kit.for the simple reason that you have no idea how well the motor and trany were maintained.

ok so now speed street you have offered no proof of the calls you made that were not answered you could scan in you phone bill and it would show that the calls were only like 1 min due to not being answered. but at the same time mindy could do the same thing to prove her case.

at this point i feel like a member of a jury the case is still in court i havent decided come to a verdict yet but would like to see more proof.

[Locofrancais MR2Guru]

Thank you everyone for your responses. Just to clarify any question, I am simply typing these messages in the presence of Harry with the addition of my own input. My statement of "not knowing about cars" was purely sarcastic, pertaining to the fact that Kelvin refused to speak with me under the presumption that I know not about cars.

I know that there is not a job in the world that is so busy that you cant get on the forum just to get things straight for a minute or two.

Anyone that has spent anything more than 5 minutes at this shop or at our home knows this is quite the contrary. When you own your own business, you have no set hours and your job comes home with you. I have yet to mention that we have a family that we have 0 time for.
Unfortunately this becomes apparent in this case, as we are having to take time away from home to finish an Evo clutch today that could have been done yesterday had we not spent all day on here playing post tag yesterday. On days that the phone rings off the hook, we will be lucky to get any labor done by 10pm so that we may get a chance to eat once that day.

We often go much out of our way to accommodate customers. They may come from states away dropping off cars at 9pm on a Sunday, taking them to and from the airport, perform road-side assistance, offer discount towing services, 24/7 tech support to our customers, 24/7 warranty work, and often a place to rest their heads. In addition to all of this we handle eBay sales, website sales and assistance, in store new and used parts sales, general service on all Japanese makes and models (often more), rebuilds and restorations, host discount dyno days at least once a month, and R&D- producing new products and items that assist in custom swaps around the world (5VZ mount kits, custom manifold flanges, and much more). The list goes on, but you get the idea.

Kelvin, we did not call you because of your actions here. If you cannot handle yourself in a mature manner (on the phone, nor on the forum), there is nothing I can say to change your mind or help you. Your posts seem quite confident that no one here can further help you. If this is how you feel, what more may I do?

Harry's attempts to assist you were futile as you may have heard but did not listen. Jim attempted to assist you as well, but when he would try to explain something you were curt and rude. Michael has spoken with you as well, to no avail. Your refusing to speak with me was frustrating and very demeaning. Customer service is two sided. You must be willing to listen and heed what is suggested.

Such antics have now been proven to everyone by refusing to check our suggestions in the case of the transmission. My assistance has yet again been refused.

My intentions are not to play internet tag. There is no one here that knows the deal other than you and myself, and it is only us than can change anything. I find your posts to be an attempt at a smear, and a statement that proclaims you no longer need us. If you do as we have asked and you still have transmission problems, that can be very easily taken care of. If the transmission returns under warranty and is proven to be caused by error of installation, it will be returned to your hands again. All I can do is try to offer advice on how to help the situation. If you are not comfortable with my advice, ask a few of the men that have stated the same already here in this thread.

As far as the "bicycle" comment, again immature as I highly doubt you remember off the top of your head the firing order of every vehicle you have ever worked on, or what color wire goes to the third pin of the second plug of the kick panel on a 89 Honda Civic. I remember a lot of things, but I don't proclaim to know all.
Just as in your case, we do not only perform MR2 swaps. Our shop specializes in swaps in general. We are not limited to MR2 business, although it is what we love/prefer to do. We were fully capable of assisting in the first 3 5VZ-FE Turbo MR2s under our roof, and we were more than capable of assisting in the completion of over 40 MR2 swaps that are on the road now. I may have 5 MR2s here now, but that is not counting the 4 Supras (1 7MGTE swap, 2 1JZGTE swaps, and a 2JZGTE swap), the Evo clutch, the GSR swap Civic, 4G61 turbo Colt, the 4G63 turbo Conquest, and the random Jaguar rebuild....

I think I have stated all that is necessary to be covered under this circumstance. I feel that nothing more can be said from either side that will prove one side or another. Anything past this would prove to be useless banter.

[Gairloch]

Mindy and Harry, thank you for taking the time to respond. I for one feel that you've acquitted yourselves very well. I think I see why Dave only sells clips with install. I hope this doesn't sour that for you.

[stlmr2]

Originally Posted by Khaoticdwarf

I've stopped by The MR2 GURUS shop a few times a month over the last year to talk to harry about obviously MR2s. He has always seemed very helpful and knowledgeable and in no way "ripped" me or anyone else i have seen him do business with. Also when Harry was not avalible because he was under and/or working on a customers car. I found that Mindy knew more about cars than even myself, having worked on various model cars(including MR2's) since I was 8 years old, this being said I always found her advice welcome and sound. And when she didnt know the exact information, or specs that I was curious on she asked harry right then and there about it.

You are very right in the fact that there is only one way to install a transmission. However any mechanic knows, from your average driveway warrior to a Porsche Master Technician, when a transmission grinds in every gear that is typically a clutch problem, so did you actually bleed the clutch properly? Also any good mechanic would do the research on a swap they never attempted b4 even saying that they could do it.

I know I sound very one sided especial with this being my first post but it honestly just sounds to me like you(streetspeed) are trying to place blame on anyone except yourself, because you made a promise you couldnt keep to your customer/clientel, about being capable of doing a NA to 3rd gen swap. As stated previously MR2 GURU is a service shop not a tech center. How can you even begin to place blame upon them when you yourself did not do your own research (Other than call Harry repeatedly to ask for advice, yes i say repeatedly because while I was there for one day when both harry and mindy were very busy with helping customers I noticed that the phone was ringing non-stop literally. I have been to The MR2 GURU shop quite a few times, I had never seen the phone ring off the hook so much. I noticed the caller ID kept saying the same number you posted in your first post over and over again.)

I know not how you(streetspeed) do business, but to have a fellow business in the same market go out of their way to help you with no extra profit for them and then procede to bad mouth them when you have neglected to do research on a swap you know nothing about. Relying on them to tell you every single small detail on how to do a 3rd gen swap.

I apologize if I have offended anyone in this post however I feel that this too is a possiblity if someone wishes to question the honesty and trustworthyness that Harry and Mindy, throughout the year I have done business with them.

you know as far as all this going the way it did......... thats fine ..... anyone can beleive and harry and mindy can say what thry have to to protect themselves ...........try and turn this back around on me ....... and as far as this person saying that we called over and over from this number........the number posted in my first post was from my mechanics phone and we never called their shop from it ....... so whoever you are you can lie to cover up for them thats fine ...... i am done going back and forth ... with mr2guru ..... i never expected them to even come forward and say yes we didn't call him back to help out ..........


but you know at least some people would of read this and now you can either beleive whatever side you want to .......... my point got across thats all that matters to us ..........

screwed over by mr2guru and pheonix motorsports.............




thanks for your time everyone and i hope you enjoy the rest of this thread...... harry and mindy got anything else to say pick up that phone you have all my numbers again al i want is for you to make things right .........

[Bak@EMSPowered]

^^^ Have you checked the shifter cables and the fluid yet?

[stlmr2]

yes everything was checked even new fluid was put in .......

nothing changes........

[Bak@EMSPowered]

Are you using the shifter cables that were on the car already? Or did you switch the shifter cables out for a set of turbo shifter cables?

[goose2580]

sounds to me like all you want to do is bash some one for no reason. if you have a business and this is your reaction to a problem than i would be scared to bring my car to you. and besides there has been a few of us offer advice and you seem like you are just blowing it off to bash mr2guru. did you ever think that maybe something may have been wrong with the trany that they would have no idea about? because it was that way when they got it,and the only way to find the problem was to install it in something.which they didn't do.you did. and im still wondering if you checked the clutch before putting the motor and trany in. also why would you use an old clutch any ways?when i had mine installed the shop put in a new clutch and throw out bearing and we wound up scrapping the fly wheel and putting another one in cause the old one was hash. and like i stated before they did a complete rebuild before installing it. why??? because you never know what kind of issues it could have. but let me guess you are one of those guys that just slap a swap in and call it good. well any monkey could do that. a real shop would do a thorough job not just a shake and bake. so yea i think im going to believe mr2guru and say you should be ashamed of your self for trying to ruin their good name.

so Mindy if I wasn't all the way over here on the left coast i would definitely bring my 2 to y'all.

i vote to keep them on the board.they are a valuable asset to the community.

[stlmr2]

just so evryone is clear one last time...... i have tranny problems and they are not willing to stand behind their halfcut........ so that is what most of this was all about ...... and i got a cut harness and promised 8 wires and the person themself didn't know which 8 wires to hook up.......


i know how to check things that are wrong and what shift cables to use so the problem lies where i said .......

thanks

[Dance_Business]

Stlmr2 - It seems you should drop it, or handle it in private. You are getting toasted in here and , I bet, offline too. I own a successful business and can tell you one simple fact: the customer is not always right. The damage you are doing to your rep and your shop's rep is not good for business... Unless you think people in your area would not come on this board for advice. Any outsider would read this and think you are sorry you started the swap.
It tells a lot in that you registered as a person and not as Speed Street...
Give it a rest.