Ebay Store: National Audio Center

[Ben]

I bought some Boston 4" S45 from them on their Ebay store. Price was great for a brand new set. Shipping was fast (because I am 20 miles away from them )

The only major complaint I have is that there packaging is absolute crap. They put speaker box inside a bigger box with no packing material. So the speakers were sliding around inside a big box. This caused one of the speakers to come out of its box halfway So now my "brand new in unopened box" was now: "brand new in box that opened because we didn't care to put any packing material in".

I inspected the speakers and there wasn't any signs of damage to them.

So I immediately called the Ebay store and politely told them that because there was no packing material that the speaker popped out of the box and might have been thrown around. The lady was very polite and said that if I wasn't comfortable about installing them that they would send a new set. By the way, the plain don't put packing material, they do just put the box in a bigger box and send it out like that - thats the policy

So I ask if I can install them and if they are damaged if the offer still stands. I figure that if I was going to get another set without proper packaging, I might as well see if these are good. She said I could install them and if there is an issue, they will give me a new set.

Long story short, they work fine and aren't messed up at all. The price was great. The shipping and handling fee was $19.99 and that is ridiculous for crappy packaging. No, they didn't refund me the S&H. I left neutral feedback because the customer service was good.