S.P.E.C. Clutch review

Redstar · 05-15-2009, 12:14 PM

I can't seem to post in the product review section, keep getting weird errors. Mods, please move this post if this is not an appropriate place to post my review/feedback on Spec clutch.

I couldn’t decide on a title for this post so I just went with something generic. Here are the ideas I was batting around:
Spec’ing the Spec
Spec’edy Spec, Spec, Spec
The saga of the Spec.

Since this is the internet, I’ll start with a summary and pictures.
In summary:
I purchased a Spec clutch directly from their website for my MR2. I chose a Spec clutch because I had an excellent experience with a Spec clutch on my Nissan. However, I was not happy with how the Spec clutch fit my MR2 and decided to return it.

-3 of 3 parts tested did not fit correctly.
-2 of the 3 did not fit at all, 1 of the 3 parts was incorrect and the one that did fit had VERY sloppy tolerances. I did not test the throwout bearing and there was 1 unused part sent with clutch kit.

Product = Not to “Spec”

-“A smidge” is not a helpful measurement. And telling me to take a drill and make the product fit?!

Technical support = Not to “Spec”

-2 of 10 emails returned.
-1 out of 4 voicemail’s returned.
-Of the 6 times I actually got a hold of them I experienced 2 computer system failures and one excessively long “please hold.”
-“You will have it by the end of the week” actually means you might see it next week.
-Nobody I’ve talked to knows what their return policy is.
-A “full” refund for a defective product only covers 85% of my costs.
-And trying to blame me for “just not being happy” with a product that does not fit and a kit that contains the wrong parts!?

Customer service = Not to “Spec”

Spec Clutch for my MR2 = Out of Spec.

As received

Alignment tool “fit”

Redstar · 05-15-2009, 12:15 PM

Reserved

Redstar · 05-15-2009, 12:15 PM

Reserved 1

Redstar · 05-15-2009, 12:16 PM

Crap, didn't realize I can't edit posts in this section...

Old clutch disc movement (video)

New clutch disc movement (video)

New clutch disc on input shaft

New pressure plate

NO paint in the holes

Old pressure plate

Redstar · 05-15-2009, 12:21 PM

I've attached the full story with details and dates.

Purchased 4/20/09, recieved refund 5/12/09.

Redstar · 06-12-2009, 01:19 PM

I recieved my new ACT clutch this week. It fits great! I'll post pictures and a review when I find time.

Sylvan · 06-13-2009, 09:27 AM

Good information, entertaining read! Too bad about the experience though. They'll probably sell that kit to another unsuspecting MR2 owner.

05-15-2009, 12:14 PM	#1 (permalink)
Redstar My other cars are jealous Join Date: Feb 2007 Location: Bellingham, WA Posts: 396 Thanks: 18 Thanked 38 Times in 27 Posts iTrader Rating: (10/100% )	S.P.E.C. Clutch review I can't seem to post in the product review section, keep getting weird errors. Mods, please move this post if this is not an appropriate place to post my review/feedback on Spec clutch. I couldn’t decide on a title for this post so I just went with something generic. Here are the ideas I was batting around: Spec’ing the Spec Spec’edy Spec, Spec, Spec The saga of the Spec. Since this is the internet, I’ll start with a summary and pictures. In summary: I purchased a Spec clutch directly from their website for my MR2. I chose a Spec clutch because I had an excellent experience with a Spec clutch on my Nissan. However, I was not happy with how the Spec clutch fit my MR2 and decided to return it. -3 of 3 parts tested did not fit correctly. -2 of the 3 did not fit at all, 1 of the 3 parts was incorrect and the one that did fit had VERY sloppy tolerances. I did not test the throwout bearing and there was 1 unused part sent with clutch kit. Product = Not to “Spec” -“A smidge” is not a helpful measurement. And telling me to take a drill and make the product fit?! Technical support = Not to “Spec” -2 of 10 emails returned. -1 out of 4 voicemail’s returned. -Of the 6 times I actually got a hold of them I experienced 2 computer system failures and one excessively long “please hold.” -“You will have it by the end of the week” actually means you might see it next week. -Nobody I’ve talked to knows what their return policy is. -A “full” refund for a defective product only covers 85% of my costs. -And trying to blame me for “just not being happy” with a product that does not fit and a kit that contains the wrong parts!? Customer service = Not to “Spec” Spec Clutch for my MR2 = Out of Spec. As received Alignment tool “fit”

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05-15-2009, 12:15 PM	#2 (permalink)
Redstar My other cars are jealous Join Date: Feb 2007 Location: Bellingham, WA Posts: 396 Thanks: 18 Thanked 38 Times in 27 Posts iTrader Rating: (10/100% )	Reserved

05-15-2009, 12:15 PM	#3 (permalink)
Redstar My other cars are jealous Join Date: Feb 2007 Location: Bellingham, WA Posts: 396 Thanks: 18 Thanked 38 Times in 27 Posts iTrader Rating: (10/100% )	Reserved 1

05-15-2009, 12:16 PM	#4 (permalink)
Redstar My other cars are jealous Join Date: Feb 2007 Location: Bellingham, WA Posts: 396 Thanks: 18 Thanked 38 Times in 27 Posts iTrader Rating: (10/100% )	Crap, didn't realize I can't edit posts in this section... Old clutch disc movement (video) New clutch disc movement (video) New clutch disc on input shaft New pressure plate NO paint in the holes Old pressure plate

06-12-2009, 01:19 PM	#6 (permalink)
Redstar My other cars are jealous Join Date: Feb 2007 Location: Bellingham, WA Posts: 396 Thanks: 18 Thanked 38 Times in 27 Posts iTrader Rating: (10/100% )	I recieved my new ACT clutch this week. It fits great! I'll post pictures and a review when I find time.

06-13-2009, 09:27 AM	#7 (permalink)
Sylvan Bad Dude Join Date: Apr 2007 Location: San Jose, CA Posts: 767 Thanks: 19 Thanked 31 Times in 28 Posts My Google Map iTrader Rating: (7/100% )	Good information, entertaining read! Too bad about the experience though. They'll probably sell that kit to another unsuspecting MR2 owner.