Chaser is full of lies and treat our community like trash

[holymr2]

To get this started heres chaser screwing a board vendor from another mr2 forums (Confused). MR2 Owners Club Message Board

^^^ If only this thread was posted 4 months earlier

More issues with a member
MR2 Owners Club Message Board

In short if you dont want to read everything. Dan from Chaser pm'd me (I didnt pm him) and he told me he wanted to manufacture parts for me. Blah blah blah with how great of a manufacture he was and a great sales man. I didnt take his offer at first as I dont trust everyone that easy, especially with my parts. After a couple of pms and emails I gave in to letting him manufacture the holy front lip. This in retrospect now was a terrible decsion and may just be the down fall of my company from 1 order. Chaser did not hold up to anything in the agreement.

I decided to sub this work out to Dan (the owner). He told me it would take 3 months from receiving the holy lip till he could ship back the products I ordered. I thought this was a long wait but with making the mold and shipping and all I figured it was doable. Its now been 6 months and there is no product or even an update to show for it.

I only contacted Dan (the owner not a sales rep) about my order. Contact was great until he recieved the lip and my money. After that I have only received 1 email in 6 months. Thats ridiculous. I pm'd emailed and called every single day for the last 6 months with only 1 response when I threatened that I wanted a refund. Now thats ignoring someone.

Even after I contacted them yesterday they still cant tell me crap. Every update I posted was given to me by one of dans cronnys or sales reps. He no longer picks up the phone or answers messages. The cf rolls werent up to par so they couldnt make the parts, it was chinese new year, dont worry we will air freight them over, ect. ect. ect. More BS


I dont care if your the biggest company or smallest company this isnt how you treat your customers. Let alone a whole community of enthusiasts. We deserve better.

Heres proof that chaser sucks _____. Again these pms started 7 months ago.

Quote:
Originally Posted by Chaser
Hello:

I saw your post about this replica Stout lip I think its called. I'll make the mold free of charge for you and give you a free lip if you send me the plug. Let me know, just thought I'd throw it out there. If you help arrange the group buy I'll give you one in carbon fiber or any other fabric I have in stock for free.

I have all these fabrics in stock...

http://www.aerokits.net/images/composite_materials.jpg

Or, I didn't read all the way through your thread but if you want to buy them in bulk I'll give you a price you can't refuse.

Just thought I'd contact you and throw all this out there, I'm not here to step on anyones toes.

I go through hundreds of drums of resin a year and hundreds of thousands of dollars in composite fabrics.

If there are any other composite parts you want to make I can do free samples.

Let me know!


Dan Chase
Chaser Aerodynamics, LLC
2113 Columbia Park Dr
Suite 1A
Edgewood, MD 21040
tel.866-360-KITS
fax.410-612-9082
Dan@aerokits.net
Chaser Aerodynamics, LLC.
Chaser Aerodynamics, LLC.
Hours: MON-FRI 9am-5pm est

Quote:
Originally Posted by holymr2
Well you have a couple of years on me thats for sure. Ive been doing it solid (meaning everyday) for over 4yrs now. To be honest it doesnt soud like a bad idea I just have to much money invested right now in the plug. I also have the mold already made and equity in that. So to just bail ship now to me wouldnt be smart for just a lip.

I would need more incentive than a free lip that i already took two weeks to make from scratch. If you want maybe when im done with the mold you can take over production and use the mold I already have. Because I dont plan on making these forever and you have more of a following in this market. I dont know just a idea. So you also know your not the only vendor who has made me a offer. There just hasnt been a offer to my likeing yet.

Thanks for your interest and maybe we can possibly do bussiness in the future
David





Quote:
Originally Posted by Chaser
David:

Thanks for the reply.

Let me know what your thinking.

I've been in the composites industry for almost 10 years now.

-Dan
Chaser Aero, LLC




Quote:
Originally Posted by holymr2
Thats not a bad idea let me think about it.

David


Quote:
Re: FRP manufacturing

David:

Are you going to offer the lips in carbon fiber too? Have you put any more thought into having them made somewhere? I know I can make you offer you can't refuse.

Is there anything else you want to make?

I'd love to start a business relationship with you.

-Dan
Chaser Aero, LLC


Re: FRP manufacturing

--------------------------------------------------------------------------------

David:

Sorry I missed your PM's, I don't check this forum regularly. Email me directly at dan@aerokits.net, I check it almost every weekday. Lets get this going. I have a small shipment leaving at the end of next week and I could throw this lip in there. Email me.

-Dan
Chaser Aero


Quote:
Originally Posted by holymr2
Hi Dan,

I would like to talk to you more about the specifics on taking over manufacturing of this lip. Im starting to get tired of making these already. So if you would like to still be my manufacture please contact me or ill find someone local.

Thanks David






Quote:
Originally Posted by Chaser
David,

Hows everything going? Did you get my last PM with the quotes?

-Dan
Chaser Aero, LLC


Quote:
Originally Posted by holymr2
Hi Dan,

Yes I do plan on offering these lips in carbon fiber. And I already have a order for one paid but its going to have to wait for now.

Please feel free to make your new offer. But I have a substanstial amount of lips already paid for so I have a obligation to my customers already. I think for us to make a deal, it would have been more beneficial for both of us if I would have gotten your initial offer before the first lip ever sold. These things are selling faster than I can make them and I havent even had a chance to market them to wholesale buyers or anyone outside of this board for that matter.

I have several other products that I already made. I already have 2 other prototypes finished and ready to market, all I have to do is make the mold. One part will probably get put on these forums tommorrow or thursday in a feeler thread.

I would like us to start a business relationship aswell. I believe it can be beneficial for both of us. But I also have been in the business for a while before I ever became a vendor here and I dont plan on giving anything away.

So lets talk shop
David

[holymr2]

After these messages most of the conversation got moved to email so he would actually respond. To bad that doesnt work anymore.


Emails (sorry if its most recent to oldest but thats the way they copy)

Dan,

I have tried getting hold of you numerous times and my secretary has called numerous times. The parts being late is frustrating but the radio silence is defning. The biggest problem is we need more communication. If no ones knows anything but you then how do we get ahold of you easier? Ive tried pms, emails, phone calls, and voicemails with no success.

Are the frp lips and blue cf here or are they still in china? If there here can you ship them with out the cf? If not I guess the frp is waiting on the cf and that doesn't really help me at all. Can I get a picture of the blue cf to see the quality? How long will it take for a pic?

Do you have a new eta on the delivery date for the lips (When they will be finished and in my hands)? This is a very important question and no one can tell me anything. Im willing to wait a little while longer for the cf but if you think its going to be a while then maybe your option will work best.

The most frustrating part is I have parts waiting on these lips to come back so I can send you more prototypes. So this is tieing me up in more than one way. I now also have customers who are on the pre-order list asking for refunds because of the delay. If I have more people backing out off the pre-order list and I have to refund everyone then there is no point in continuing this, as my company name will be slandered for this product as I wont be able to deliver. I need direct answers to my questions please as I keep getting indirect answer that dont really answer anything.

I know Im not the biggest customer you have but alittle communication would go along way. It would also save me alot of stress as I subbed this job out to with confidence.

Hope to hear from you

David



> Date: Mon, 5 Apr 2010 15:26:40 -0400
> From: dan@aerokits.net
> To: holymr2@hotmail.com
> CC: ashley@aerokits.net
> Subject: Re: FROM: David/Holy Custom creations, deposit invoice and purchase order
>
> David:
>
> A few people in the office have been telling me that you have been
> calling. FYI, they don't know anything about the private manufacturing
> side of things here, I'm the one who does all of that. Anyway, they said
> you wanted a refund which I can understand since it is taking longer
> than expected. The parts are actually done except the carbon I think
> because I think I'm out of fabric not to mention about one million other
> problems. Anyway, we did make 30 in FRP I know that and that blue or
> green Kevlar one too. They might actually have them all done, but
> getting them in the air is what is taking so long. I actually thought
> they might be on this last container the other day but they were not. We
> have 6 rolls of defective carbon fabric that was suppose to be on there
> and it wasn't but I did just get the air BOL for that, so maybe there
> are other parts with the rolls, I don't know. It is frustrating but it
> is what it is.
>
> If you want, we can refund your deposit if your not comfortable and when
> I get them here we'll give you a call. Do you want to do that? I just
> got a bunch of pictures of recent molds and I thought they took one of
> your lip mold but it wasn't in there.
>
> Best regards,
>
> Daniel Chase
> Chaser Aerodynamics, LLC
> 2113 Columbia Park Dr
> Suite 1A
> Edgewood, MD 21040
> tel.866-360-KITS
> fax.410-612-9082
> Dan@aerokits.net
> Chaser Aerodynamics, LLC.
> Chaser Aerodynamics, LLC.
> Hours: MON-FRI 9am-5pm est
>
>
>
>
> david restrepo wrote:
> >
> >
> > Hello Dan,
> >
> > Attached is the deposit invoice for the CF & FRP lips needed by David
> > / Holy Custom Creations.
> > Please let me know when you have received this email.
> > If you should have any questions please feel free to call me at
> > 386-479-****.
> >
> > Thank you,
> >
> > David/ Holy Custom Creations




And my most recent Pm. Last thursday I believe



Re: FRP manufacturing

--------------------------------------------------------------------------------

Dan

It has now been 6 months when you said it would take 3 months. I have only heard from you once in 6 months that is ridiculous. All I want is a time frame to make me and my customers happy but it seems like you cant supply one.

I have been insanely patient with this ridiculous contract. I subbed this work out to you evidently to recieve nothing in return. Not a time frame, not an apology, not even any product.

I am over this. I have tried and tried and im over waiting in the dark while all my customers are backing out because you cant get your company together. Im not going to let my company tank because you have terrible communication skills. I would like the refund we talked about now and I can link the only email you sent stating this if need be.

When your ready to ship then maybe we can talk. But for now I want my money back and I know I am justified asking for such. 6 months with 1 response and I message you or call you atleast 5 times a week with no response is ridiculous. You can refund my money by monday or I will take it up with a paypal claim and let everyone on all mr2 forums know how your treating us as customers (Even though its starting to seem apparent with all the complaints lately).

I am so over this its insane. I can pay someone more and have less headaches and they actually produce a product. I dont care how you do it I just want my money back so I can hire another company at this point.

I will also be sending this message by email so there is no excuse that you didnt recieve it. Ill be calling again shortly aswell so you can make sure your not by the phone.

David




In closing I have yet to recieve a refund or response from this lame ass company who is screwing over more than just me in our community. I sent you a lip chaser free of charge for the mold making process I also paid for shipping but I doubt ill ever see any of that back. This is my first complaint on here and I cant believe all the smoke and mirrors that I had to eventually see through. The real slap in the face is when I read there fender flare thread and they say they will have them all made a shipped back with in the month. What the hell! My customers have been waiting 6 months without a update but you have no problems taking more money from our community.

Right now I am looking for another manufacture that can actually keep to there promise with quality products. My mold now is to beat up to make cf lips. If I make these I will have to make another lip mold myself. I will have these made for my customers even if I have to take a loss because that is what I promised. I have my word and my balls and I dont break them for no one even if I get the short end of the stick.

Im sorry guys. This wasnt my fault but rest assured I will clean this up for all of us. And please stop supporting a company that cant produce anything but lies. The proof is in the thread. Oh and I have there signature from when they actually received the lip if thats necesary.

I havent seen them as vendors on this board but please fellow mr2 owners be warned of Chaser Aero Dynamics.

[RePete]

Originally Posted by holymr2

...I gave in to letting him manufacture the holy front lip. This in retrospect now was a terrible decsion and may just be the down fall of my company from 1 order...

Just my opinion, but after reading this thread I get the distict feeling that this was the intent from.the getgo. It's possible that this business saw you as a credible threat to this small niche market, so they took a chance on reeling you in with an old trick: they chiseled themselves into your business process with predatory tactics of becoming your only manufacturer. With a few e-mails, they now not only have your design, but they hold hostage and, in fact, control the cornerstone of your business & reputation by being your only 'supplier'.

[whore of babylon]

Thats discusting, i garantee ill never buy Chaser Aero Dynamics, feel for ya bud.

[holymr2]

Originally Posted by RePete

Just my opinion, but after reading this thread I get the distict feeling that this was the intent from.the getgo. It's possible that this business saw you as a credible threat to this small niche market, so they took a chance on reeling you in with an old trick: they chiseled themselves into your business process with predatory tactics of becoming your only manufacturer. With a few e-mails, they now not only have your design, but they hold hostage and, in fact, control the cornerstone of your business & reputation by being your only 'supplier'.

Might have been. You may be 100% correct. I just didnt want to think that sadistic.

Its shame that someone can actually come out of the blue and try to sell you when you were happy puting along on your own. What sucks is Im sure after a while they will be selling my product using crappy replicas which will only hurt my name aswell.

There are alot of people who are starting to turn up on the Ive been screwed by chaser list. Please if you have a open claim or order with them and youve been waiting forever. Request your refund asap. Dont sequister any funds to a company that can not deliver.

David

[holymr2]

3 more people have turned up on the screwed train. Hopefully this will be chasers extent. But then again it hasnt even been a week.

Oh and still zero response from chaser.

[LeePeyton]

Did you copyright your design in any way? If so get on that and work on your retirement plan

As far as getting back to making your own, I'm sure some one would ship you a lip to make a mold. I hate seeing douches taking advantage of nice people.

[holymr2]

Originally Posted by LeePeyton

Did you copyright your design in any way? If so get on that and work on your retirement plan

As far as getting back to making your own, I'm sure some one would ship you a lip to make a mold. I hate seeing douches taking advantage of nice people.

I still have my mold. The problem is its made over 40 lips so its pretty beat up. A new mold has to be made for the cf lips. So now I have to make a new lip test fit make adjustments to have a new prototype then make a all new mold (which isnt cheap) and then restart production.

So were basically looking at alot more time and money to fill the same order.
Not fun at all

[LeePeyton]

Man, I hate to hear all that. I'll try like hell to make sure no one buys that guys crap.
When you fill your order you might want to talk to a lawyer. I don't see anything right about what he did to you. Sounds like he stole your work and I don't think that would hold up good in court for him.

[Butters]

not cool holy that sucks alot man. keep us updated..

everyone on this board loves the lip you produced and im sure wed all back and support you whatever the outcome.

[LeePeyton]

[RePete]

Originally Posted by LeePeyton

...you might want to talk to a lawyer. I don't see anything right about what he did to you. Sounds like he stole your work and I don't think that would hold up good in court for him.

Unfortunately, it doesn't look like anything solid was signed between the two. Chaser's reps may be morally bankrupt but, from what I can see, there's no legal contract to fall back on. A lawyer will just further erode the funds, no one wins but the lawyer(s) in this situation.

[LeePeyton]

I guess you are right IP lawsuits ally hold up when it's the big guys vs the little guys.

[holymr2]

Originally Posted by RePete

Unfortunately, it doesn't look like anything solid was signed between the two. Chaser's reps may be morally bankrupt but, from what I can see, there's no legal contract to fall back on. A lawyer will just further erode the funds, no one wins but the lawyer(s) in this situation.

Plus 1. There was a contract to be signed that no one including them could sell the lip. Only I could. But to move things forward under a time crunch a verbal contract was set up over the phone for the same thing. Verbal contracts never hold up as its once side against the other but I thought Dan was a man of his word. I guess we will see. Deffinatly feeling like a David and goliath thing.

This happens all the time but if it has to happen to me so the whole community is protected than so be it.

[holymr2]

Just in case if anyone is looking for updates or a good read on this matter heres a link

MR2 Owners Club Message Board

If this breaks any forum rules I apologize and please feel free to remove.

David

[chris112233]

holy, i work about 10 minutes from the chaser business address :P if needed i could stop in in person & try to get some real communication going.

[mr.asian.m2]

i'm make sure no one from texasmr2.com buy stuff from chaser. it's suck this had to happen.

[holymr2]

Originally Posted by mr.asian.m2

i'm make sure no one from texasmr2.com buy stuff from chaser. it's suck this had to happen.

Thank you. Spread the word so more of us dont have to deal with these shenagins. I will never let anyone I know buy from them so they dont have to go through this whether there a 2 owner or not. Its a tuner thing too.

David

[bodykitwiki]

sorry, it's sorta off topic, but what does the lip look like?

[holymr2]

I just posted new pics today and there is more on page 1.

Stout lip replica/feeler thread

David